At which hotel will customers receive their complimentary stay and which meals will be provided?
BMW Performance Center Delivery customers will be provided accommodations at The
Greenville Marriott located at One Parkway East in Greenville, South Carolina 29615.
The hotel restaurant will serve dinner the night prior to the customer’s scheduled delivery date.
Reservations will be taken up until 9:30 pm. For customers arriving after this time, prior
arrangements can be made with the BMW Performance Center to have the hotel place a deli tray
in the customer’s room. Please call (864) 968-3034 to make these arrangements. The following
morning, the hotel restaurant begins serving breakfast starting at 6:30 am. Lunch on the day of
delivery is provided at the BMW Performance Center.
Please note: It is the policy of the Greenville Marriott not to allow pets. However, customer’s can
pay for pet lodging available at several kennels in the area.
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For customers taking advantage of the complimentary stay at the Greenville Marriott, how are the arrangements made?
The BMW Performance Center will make arrangements for customers to stay at the Greenville
Marriott. The complimentary stay is provided the evening before delivery (one night double-
occupancy) at the Greenville Marriott. Reservations will be made through the Marriott sales office
and are usually finalized approximately one week prior to delivery.
For any concerns regarding accommodations, please call the BMW Performance Center at (864)
968-3034.
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For customers choosing to arrive in South Carolina by driving a one-way rental car, where can the vehicle be returned?
There are many car rental companies located at the Greenville-Spartanburg International Airport
(GSP) including Alamo, National, Avis, Budget, Hertz, and Thrifty. Please check with the
applicable rental agency for confirmation of all drop-offs at GSP. Pick up at GSP is provided by
the Greenville Marriott courtesy shuttle, (864) 297-0300, and is available from 5:00 am thru
12:00 midnight. For more car rental information at GSP, visit www.gspairport.com .
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If flying to South Carolina on a commercial aircraft, which airport should a customer utilize and which airline carriers are available there?
Customers flying into South Carolina should utilize the Greenville/Spartanburg International
Airport (GSP). Visit www.gspairport.com for more details.
Available airlines include Allegiant Air, American Eagle, Continental Airlines, Delta Air Lines,
Comair, Northwest Airlines, Northwest Air Link, United Express Airlines, U.S. Airways, and U.S.
Airways Express. All airlines are subject to change. Visit www.gspairport.com for more
information.
Pick up at GSP is provided by the Greenville Marriott courtesy shuttle, (864) 297-0300, and is
available from 5:00 am thru 12:00 midnight.
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If flying to South Carolina on a private plane, which airport should a customer utilize?
Customers choosing to fly a private plane into Greenville will be directed to land at Stevens
Aviation, (864) 879-6155, located adjacent to the Greenville-Spartanburg Airport.
Pick up at Stevens Aviation is provided by the Greenville Marriott courtesy shuttle, (864) 2970300,
and is available from 5:00 am thru 12:00 midnight.
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What if the customer chooses to arrive in South Carolina by train?
The customer’s final destination should be the Greenville Train Station. Pick up will be provided
by the Greenville Marriott courtesy shuttle, (864) 297-0300, and is available from 5:00 am thru
12:00 midnight. Pick up is not available for customers choosing to arrive at the Spartanburg
Train Station.
Visit http://marriott.com/property/propertypage/GSPAP for more information.
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What is the BMW Performance Center Delivery program and why should a customer experience it?
The BMW Performance Center Delivery program is an exciting and unique opportunity in which a customer and guest can fully experience the BMW culture. Included in the program is a complimentary one-night stay (including meals) at a luxurious hotel, professional driving instruction in a BMW similar to the one ordered, a personalized vehicle delivery presentation by a BMW Product Specialist, a tour of both the BMW Zentrum museum and Manufacturing Plant. Customers can expect nothing but VIP treatment when they opt to take delivery at the BMW Performance Center. BMW Plant and Zentrum Museum are subject to unexpected closings
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What is the cost for a customer to take delivery at the BMW Performance Center? What is the additional cost to the selling BMW center?
the additional cost to the selling BMW center?
$0. Taking delivery at the BMW Performance Center is a no-cost option for both the customer
and the center. However, customers are responsible for the cost of their personal travel to and
from South Carolina.
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Where in South Carolina is the BMW Performance Center located?
The BMW Performance Center neighbors the BMW Manufacturing Plant (BMWMC) located in
Spartanburg, SC. Despite the close proximity of the two facilities the BMW Performance Center is
a separate entity, part of the Marketing Department within BMW of North America, LLC
(BMWNA).
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Are customers limited to taking delivery of the Z4, X5 and X6 models made at the BMW Factory close by? Which models/vehicles can be delivered at the BMW Performance Center?
No, customers are not limited to taking delivery of only Z4, X5 and X6 models. In fact, the BMW
Performance Center Delivery program is available for any new BMW model currently in
production. To be eligible, customers must order vehicles from an authorized BMW retail center
within the United States. Ineligible vehicles include CPO, BMWs sold off the dealer lot, MINI,
Rolls-Royce, and Motorrad.
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Who can take delivery at the BMW Performance Center?
Customers who are U.S. residents (18 years of age or older with a valid U.S. driver’s license)
registering the vehicle at a valid U.S. address can take delivery at the BMW Performance Center.
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Participants will be required to sign a waiver to participate as a driver or passenger in any BMW
Performance Center (BMWNA) vehicle. Customers younger than 18 years of age must possess
valid driver licenses/permits and must be accompanied by a parent or legal guardian (most likely
the person whose name appears on the bill-of-sale/lease agreement/retail installment contract,
etc.). Parents accompanying a minor will be required to sign a waiver on the child’s behalf.
Children under the age of 12 will NOT be allowed out on the driving course or on the BMW
factory tour. There are no childcare services available and the parent or legal guardian will be
required to stay with the child during those modules.
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Does the $775 Destination and Handling Fee still apply to vehicles delivered at the BMW Performance Center?
Yes. This fee applies to all BMW models regardless of whether the vehicle is delivered at the
selling BMW center or at the BMW Performance Center.
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Can the BMW Performance Center transport a vehicle to a customer’s home after delivery?
No. The BMW Performance Center can only transport vehicles to the customer’s selling BMW
center. The shipping cost will be at the customer or center’s expense. Upon request, the BMW
performance Center can obtain quotes to ship cars back to the selling BMW center.
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When should a customer plan to arrive in South Carolina for a BMW Performance Center Delivery?
Based upon a confirmed delivery date, it is at the customer’s discretion to choose an arrival date
and time. Typically, customers arrive the day prior to delivery in order to take advantage of the
complimentary one-night stay. Customers can choose to arrive a few days before or stay a few
nights after delivery; however, all additional expenses (not limited to lodging, meals, gasoline) on
these days will be at the customer’s expense.
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What if a customer is looking to take delivery on a specific date?
The BMW Performance Center makes all efforts to accommodate customer delivery requests for
a specific date. When submitting a Performance Center Delivery Reservation, the customer’s
client advisor can indicate a desired timeframe.
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How does the BMW Performance Center determine and schedule customer delivery dates?
Customer delivery dates are determined by the production week of the ordered vehicle and are
scheduled on a first come first serve basis. If the timing of the ordered vehicle permits, the
customer’s client advisor may contact the BMW Performance Center to discuss specific vehicle
production weeks that can meet a customer’s requested timeframe. Please note there are some
black-out dates throughout the year due to holidays, driving school programs and events that
utilize the facility.
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On which days is the BMW Performance Center Delivery program offered?
The BMW Performance Center Delivery program is available to customers Monday thru Friday.
Please note there are some black-out dates throughout the year due to holidays, driving school
programs and other events that utilize the facility. The BMW Performance Center may close on
multiple dates to observe New Year’s Day, Martin Luther King, Jr. Day, Presidents’ Day,
Memorial Day, Independence Day, Labor Day, Thanksgiving, and Christmas.
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Can a customer participate in both the BMW European Delivery program and the BMW Performance Center Delivery program with the same ordered vehicle?
Performance Center Delivery program with the same ordered vehicle?
Yes, currently a customer can participate in both the BMW European Delivery program and the
BMW Performance Center Delivery program with the same ordered vehicle. Please note this is
subject to change without notice based on delivery availability at the BWM Performance Center.
Due to the uncertainty of shipping times and Custom's processing, a Performance Center
Delivery date can not be assigned for European re-delivery vehicles until they have a firm ETA.
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What time does the BMW Performance Center Delivery program start and what time does it end?
Customers and their guests should plan to arrive and meet in the front lobby of the BMW
Performance Center no later than 8:00 am. For customers staying at the Greenville Marriott the
prior evening, the hotel courtesy shuttle will leave for the BMW Performance Center promptly at
7:45 am.
In any order, customers and their guests can expect to rotate as pairs through the 3 different
modules which include vehicle presentations, driving instruction, BMW factory and museum
tour. Typically, the BMW Performance Center Delivery program lasts no later than 3:00 pm.
***BMW Plant and Zentrum Museum are subject to unexpected closings
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What types of driving exercises will customers experience during the BMW Performance Center Delivery driving module and whose cars are used?
After a brief classroom session with a BMW Driving Instructor, customers will gain access behind
the wheel of one of the BMW Performance Center Fleet vehicles that most closely matches the
model ordered. Customers will participate in exercises that demonstrate the handling, braking
and traction control capabilities of their new BMW.
Customers will also have the opportunity to explore the vehicle capabilities of an X3 or X5 on the
BMW Performance Center’s "Other Roads" course.
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